September 2020

Over the past years, over 64% of eCommerce users leveraged customer services to get their questions answered. Moreover, Gartner shows us that the real competition among businesses today is to offer unparalleled customer service. And, even if your business is purely remote, implementing the right eCommerce customer service strategy is paramount, as well as beneficial fulfillment partners such as ShipJoy.

What Your eCommerce Customer Service Can Do for Your Business

Zendesk shows us how over half of consumers are inspired to complete another purchase after a positive customer service encounter. And, up to 90% of users are influenced by positive reviews. However, customer service can do much more than this!

Improve Brand Image

Especially if you run an eCommerce company, your customer service communication might be the only occasion for your building to get in touch with the audience. This can be extremely beneficial for your brand image if you can communicate it in the right way!

Encourage Returning Customers

High-value customers are those who already love your products and are likely to return. Convince them by streamlining your customer service and implementing fulfillment options such as ShipJoy.

Learn More About Your Customers

Getting in touch with your audience as an online business can be challenging. So, you can make the most out of your customer service to get the necessary feedback and personalize your most loyal customers’ experience.

Your eCommerce Customer Service Channels

• Live Chat
• Online Forms
• Social Media Direct Message
• Emails
• Your eCommerce fulfillment partner 9companies such as ShipJoy will work with you to deliver unparalleled customer services.

ShipJoy was founded to solve the biggest shipping, logistics, and oversight problems faced by eCommerce companies. Our executive team is all logistics experts with decades of combined experience at Global Warehouse Solutions, a leading provider in the B2B fulfillment business. Our reliability, strategic insights, and proven dedication to success have kept our clients happy for decades. Contact us today to begin growing your business.

Whether you’re an emerging startup or a fully-fledged business, shipping automation should feature highly on your list of priorities. You can spend all the time in the world coming up with high-quality products, curating clever marketing and advertising campaigns, and creating a quality website to sell from, but if there are delays in your shipping, your customers still won’t be fully satisfied. We’re living in an age of convenience and more and more companies are offering increasingly speedy delivery. The good news is that we can help you to achieve this with our Automated Shipping and Order Fulfilment Services!

What Are Automated Shipping and Order Fulfilment Services?

Put simply, automation is the process of using technology, robotics, programs, or specific processes to achieve your outcomes with minimal human input. So, when you automate shipping, you use these techniques to get things on their way to your customers!

Order fulfillment services take care of the steps involved to receive and process orders and then deliver them to the customer.

The Benefits of Our Shipping and Order Fulfilment Services

There are countless benefits that come hand in hand with using these services. Here are a few to take into consideration:

• Reduced Shipping and Operational Costs – using our services can significantly reduce your operational expenses. You don’t have to invest in the equipment required for these services or directly pay staff required to fulfill the processes involved.

• Increased Time – if you’re not focusing on shipping and order fulfillment, you’ll have much more time available to focus on more progressive aspects of your business, such as product development.

Here at ShipJoy, we are eCommerce shipping automation experts that make growing your business enjoyable. With ShipJoy’s eCommerce fulfillment support you’ll have the guidance and technology you need to delight customers, maximize growth, and scale your business joyfully. Contact us today to begin growing your business.

One of the main incentives you can offer your customers as an eCommerce business is free shipping. People love to feel that they have saved money on purchases, and free shipping is a major boon that most people will go for.

The question is: how do you offer free shipping to your customers? There are a few key ways to do so:

• Increase Product Price. By doing this, you can offer free shipping without your eCommerce store taking a financial hit. It’s a useful strategy that works every time.

• Increase LTV (lifetime value). By getting the customer to spend more over time, you can ensure you have good retention for the money lost by offering free shipping.

• Increase Average Order Value. Do this, and you can then pad your margin to offer free shipping. You can do this through upsells, memberships, and bundles.

If you think free shipping might be right for your eCommerce business, then using a service like ShipJoy could be the way to go. Third-party logistics partners like ShipJoy can help you to access volume discounts for better shipping rates than you might be able to get on your own.

You also find that with ShipJoy you are going to be able to store eCommerce inventory at locations closer to your customers. That means a better experience for them, and a cheaper cost of shipping for you.

If you want your eCommerce business to really shine, offering free shipping and using ShipJoy could be the way to go. Contact us today for more information about how you can grow your business.

eCommerce is the booming industry of our times. The internet has revolutionized so many parts of our lives, and the way we shop is definitely one of them, as ShipJoy knows.  From plus-sized clothing to foreign beauty products and tech gadgets, consumers turn to the web to source what they need. That’s why specialization is so important. In today’s crowded global marketplace, in order to stand out, you need to have a niche. All the best growth opportunities and Top eCommerce Industries to get into now are ones that tailor to a particular segment of the audience – with the internet giving them a worldwide opportunity to excel within that sector. 

ShipJoy has processed data from 2019 to predict the top eCommerce industries of 2020 – these include health supplements – especially those which are probiotic and aimed at regulating the gut microbiome, CBD products to promote relaxation and help with anxiety and sleeplessness, eco-friendly personal care –  items such as deodorant and shower gels that can also work in the current pandemic by offering hand sanitizer and other germ-fighting products. As well as these top eCommerce industries, there are also considerable growth opportunities in categories such as ethical fashion, electronic goods, and entertainment. 

Once you’ve established an audience demand and come up with a unique offering, consider what other factors build customer loyalty. These can include points programs, personalized product recommendations, and expedited shipping, which can be explored with ShipJoy –  all things which consumers state as being important factors in their purchasing decisions. 

Finding the right price point is a challenge, but with a little research, you should be able to find a balance of profitability and customer attraction. It’s also important to stay ahead of the curve when it comes to monitoring trends. There may be things which are temporarily subject to a burst of interest, and then longer-term trends such as eco-friendly credentials or brands that support a charitable cause among the top eCommerce industries. Identifying which of these align with your interests and brand values can help you to create longevity and build a loyal customer base.

Here at ShipJoy, we are the eCommerce shipping experts that make growing your business enjoyable. With ShipJoy’s eCommerce fulfillment support you’ll have the guidance and technology you need to delight customers, maximize growth, and scale your business joyfully. Contact us today to start growing your business.

If you’ve ever wondered why different items in an order you’ve placed come at different times – you’ll want to know about Split Shipments. There are lots of practical reasons that Split Shipments occur – from simply being unable to fit all the items into the same box, to products being warehoused in separate locations. ShipJoy can explain what these things are, and why they take place.

Why Do Split Shipments Happen? 

Sometimes, mailing items from a single order in different packages are unavoidable. There are several reasons why a Split Shipment might take place:

The products are warehoused separately – quite frequently, eCommerce companies will store their inventory in more than one place. They may also have different stock levels in each location. If a customer places an order containing items in each of these places, one fulfilment centre might supply one item, and an alternative fulfilment centre might supply another.  To get products to you quicker, these items will be sent separately. 

The items won’t fit in the same package – it can also be the case that the items ordered together simply don’t fit into one parcel. This may be the case especially with larger items or with items that are fragile and require lots of packing material to keep them intact during transit. 

Moves such as greater accuracy in demand forecasting and optimizing your supply chain can reduce the need for Split Shipments – which is where ShipJoy can help! Ensuring enough stock to meet trends in demand, understanding the behaviour of your buyers and knowing how sales are affected by factors such as seasonal demand and sales can help you to make the adjustments to minimize occurrences of this. Contact us today to help get your eCommerce fulfilment operation running smoothly.