December 2021

Taking your order fulfillment business online is an attractive option for many entrepreneurs. Shipjoy is a company that provides the tools and expertise needed to take your business from brick-and-mortar to eCommerce. They offer everything from logistics and warehousing to customer service and marketing. These services make it easy to focus on what you do best: running your business! In this post, we will go over how Shipjoy can work for you and a few of their offerings in detail.

More About Their Platform

Shipjoy is a great company that enables businesses to take their order fulfillment business online. They provide the software and services needed to manage, process, and ship orders quickly and easily. The platform makes it simple for companies to connect with carriers, select shipping options, and track packages all in one place. Plus, offering customer service support every step of the way.

The Ability To Connect With Carriers

Shipjoy is the perfect order fulfillment business for online retailers because of its ability to connect with carriers. They have a wide variety of pages that they work with, so you can ensure your products will get where they need to go.

In addition, Shipjoy offers discounted shipping rates because of the large volume of shipments. This means that you can pass the savings on to your customers while keeping your margins high. They will also handle all of the shipping details for you! Our carriers automatically pick up your products, and they let them know when it is time for a shipment. This way, you can sit back and watch as orders come in without having to stress about them getting lost or delivered late.

The Shipjoy Difference

There are many order fulfillment businesses out there, so what makes them different? Their customer service is the best in the industry, and they also have a lot of established happy clients. You can also read more on the Facebook page .

The team is available 24/11 to help you with any questions or problems you may have. In addition, they are offering a wide range of features that other order fulfillment businesses do not, such as the ability to print shipping labels and track shipments. They are always looking for new ways to improve their service, so you can be sure that your customers will be happy with their experience.

When running an online store, one of the most important things is making sure that your customers receive their orders as quickly and efficiently as possible. That’s where Shipjoy comes in – they are a full-service order fulfillment provider that takes the hassle out of shipping and delivering orders. First, we work with small businesses and entrepreneurs to help them establish an online presence, and then we work behind the scenes to take care of all that shipping nonsense so you can focus on other parts of your business.

In Conclusion, by using Shipjoy’s order fulfillment services, you’ll be able to connect with customers who are eager for access to your products or services through the website. To find out more or make use of our services, please contact us.

No matter whether you’re a business that ships products, or a customer that orders them, a damaged product is never something you want to deal with. As a customer, arranging to have a replacement one sent can be quite a hassle, and very time consuming depending on the policy of the business that it came from. On the other hand, it never looks good on the business that had it sent, and could damage your reputation if you don’t act appropriately.

If you’re a customer

If you’re a customer who has recently received a damaged package, it’s understandable that you would be frustrated. After all, you paid for it, and you shouldn’t have to worry about the package arriving already damaged before you’ve had the chance to touch it.

First things first, you should be careful when handling the product itself. You don’t want to damage it anymore than it already is. Find out what parts of it were damaged in transport, and get ready to write about it to those who had it sent. You shouldn’t have to pay for a replacement, as the damage to the package was completely out of your control.

It could be helpful to take a photo of it for later use, so any pictures that you take showing the damage can be very helpful when it comes to making things right.

Once you’ve properly inspected and recorded the damage that has been done to your product, you’re ready to get into contact with the seller. Whether it be via phone or email, you can send them pictures of your damaged product as evidence that you have in fact received it, and it was broken on arrival.

If you can’t find the contact information, there’s a high chance that it will be listed on the website you ordered the product from.

If you’re a business

If you’re running a business and you find out that one or more of your customers have received a damaged product, it can put you in quite a predicament. If you do nothing about it, then your reputation is at stake, and you could lose some customers. If you can afford to take the hit, some businesses offer a complete refund on the product, without asking that the customer return it.

You could also offer some compensation or a replacement product in exchange for the damaged one that they had received. However, it’s important to note that time is of the essence.

Your customer has waited long enough for their product, and taking too long might affect the review they leave on your store.

In either case, it’s important that the communication between the customer and the business has been handled properly. A business getting in touch with their customer as soon as possible can help to keep the customer from getting even more frustrated. You can reach an understanding, and ensure that they’re still able to receive a service that they’re happy with.

If you’re running an eCommerce business and you’re looking to improve your shipping practices, then you’re going to have to do your research. Simply having a strong, quality product isn’t going to cut it, as your shipping practices play a huge role in how tempted a customer might be in purchasing it. Sometimes your shipping policies can make or break a deal, depending on the kind of customer you have. Of course, a lot of your terms will depend on what kind of shipping company you pick.

Evaluate your prices

The cost of shipping can sometimes shock the customer when they attempt to make a purchase, and you want that shock to be a positive experience. Before you think about changing your shipping costs, you should look into how much the shipping is costing you in the first place. That amount will tell you how low you can go, and from there it’s about finding a balance of low enough to attract more customers, and not too low that you’re unnecessarily losing out on profits. There’s a sweet spot where both you and your customers are satisfied with the shipping costs.

When it comes to your prices, there are more shipping practices you can put into use to attract more people. If you’re looking to encourage customers to purchase more products, you can do this with price thresholds. You might have seen on other eCommerce sites that they have offers similar to “free shipping when you spend $x”. While this lowers the cost of shipping, it encourages the customers to spend more when they’re shopping with you. Of course, you don’t have to make it free, but you can cut the price to a number you find more fitting.

Be transparent

Being open with the customer is important for any kind of business, but especially when it comes to shipping. Having contact with the customer through any means, like social media, email, or even your website allows you to be completely open with them.

Customers like to receive updates on their deliveries, as it tells them that their product is on its way, and they know exactly when it will arrive.

Being open about the costs of the shipping should also be considered. You don’t want the customer to get to the checkout, only to receive the surprise of a shipping cost higher than they were prepared to pay. It’s best to show it first and give them time to accept that price.

Take care

If you’re shipping off broken products to your customers, it’s going to leave a stain on your business. You need to take care with the products, and it’s a good shipping practice to put extra work into ensuring the product remains intact. Wrapping up products in extra layers and marking their boxes to show that they’re fragile is going to help ensure that any fragile items within the packaging are going to make it to the customer unscathed. A little extra care can go a long way, and you don’t have to worry about scaring off any customers in the long run.

In conclusion, it’s best that you’re able to maintain a healthy relationship with your customers, and keeping contact with them and their best interests in mind are going to take you a long way. No one is going to trust a business that lets their products get destroyed before it reaches their house, and the trust you build will help to grow your audience.

When you need to house a lot of products and run an efficient warehouse, there are a number of areas you need to look at to ensure everything operates smoothly. A well-run operation is more profitable, safer and leads to better customer service. 

Here are our top tips for getting your warehouse in shape. 

Choose containers and pallets carefully

When deciding which containers and pallets you will be using, don’t automatically choose the cheapest option, this could be a false economy. Look at the type of products you will be storing and then pick the most appropriate. You will need to strike a balance between cost, durability, size and shape. 

Spend time designing racking space

A truly efficient warehouse uses its space cleverly. That means that your racking needs to be designed in order to make the best use of that space. Think of vertical space as well as floor space. 

Using a modular system that can scale as you need it might cost more initially, but is much cheaper than starting again when you need to add to your racking as you grow. 

Automate your processes

Manual processes are becoming a thing of the past in most warehousing operations. If you want to run a modern and efficient warehouse, then you need to invest in the latest technology and automate as many of your tasks as possible. 

Cloud-based warehouse management software systems can give you an accurate, up to date overview of your inventory and orders in real-time. It can also manage warehouse layout design, job assignments and reporting. 

If you are a large warehouse or are going to be expanding in the near future, then look at voice-activated systems too. 

Don’t stockpile product

There can be an economy of scale in having large amounts of products produced, but these products have to be stored. Holding too much product costs money and resources. Instead, use a lean process to forecast what you need and don’t overstock your warehouse. 

Focus on safety

Unfortunately, the potential for accident and injury in a warehouse is considerably higher than in many other types of workplaces. Having a clean, well laid out and well-run warehouse will experience far fewer incidents. Never take shortcuts and make safety a priority. 

Use ShipJoy as your fulfillment partner

At ShipJoy, we know how to run an efficient warehouse, because that’s what we do. We use the latest logistics technology and processes to ensure that we deliver on your promises. Many of our customers use our fulfillment service to handle stock at busy times of the year, or even outsource their entire fulfillment needs to us permanently. They concentrate on selling products and we deal with warehousing and logistics.

If you’d like to see how we do things at ShipJoy, and hear from some of our very happy customers, head over to our Facebook page to see our state of the art warehousing and fulfillment facilities and contact us to see how we could be helping you delight your customers.

It’s evident the havoc the COVID-19 pandemic has brought on businesses, and the worst part is that it continues to harm several livelihoods globally. Unfortunately, despite the best efforts of many businesses and governments, there seems to be a long way out of this dark tunnel. One area of business that has suffered is the supply chain. Even though many ecommerce retailers have not been left out of this global nightmare, there was some glimmer of hope at the turn of the summer that material movements and shipment would pick up again to ensure a smoother fourth quarter. Unfortunately, that hasn’t been the case. 

A strain on the supply chain

Currently, various processes and steps in the supply chain have been affected. Social distance protocols led to several factories closing down, which heightened fears about the arrival of products at the turn of March 2020. 

Now every aspect of the supply chain is affected:

• Warehouses shut down impromptu: Facilities in various countries like China are closing rapidly and for days with little to no warning. With the UN now estimating that Asian countries source 42% of all global exports, the shutdowns have affected businesses down the line.

• Loading and delivery: Manufactured products require delivery to warehouses before being shipped and loaded onto cargo carriers en-route to the US. Unfortunately, the number of cargo containers available is decreasing, with loads stuck on ships sitting on the ocean. Driver shortage issues currently make the situation even worse, with countries like the US experiencing a massive labor shortage.

• Price increments: The less a product is available on the market, the more its price will rise as demand for it increases. This is due to the shortage of staff.

• Shipping time and speed: All the obstacles mentioned earlier will affect shipping time and speed. If you can’t afford to charter private cargo carriers, your products will probably delay, and that’s not what your customers want. 

A growing awareness of the shortage

Today, the effect of the global shortage of various consumer products is felt worldwide. The subject is making headline news on print media, TV media, and social media platforms. Unfortunately, it looks like shortage issues will continue even as the yuletide approaches. The chances are that major store shelves are going to stand empty.

But even in the growing sense of global awareness, ecommerce retailers need to realize that consumers still want the products they purchase online delivered immediately. So, how can things be made better?

What ecommerce retailers can do

While ecommerce retailers cannot do much about the global supply chain issue, they can review their inventories for the coming holidays. 

Start by stocking up only on products that’ll have high demand during the season. Next, ensure that your clients understand the new delivery deadlines to ease expectations. Indicate your cut-off delivery dates across all your platforms to ensure that there is no misunderstanding. 

Are you new to ShipJoy fulfillment? Kindly schedule with our team of experts today, and learn more about how we can help you pack, pick, and deliver your orders. We offer a pay-as-you-go service with no minimums and no setup fees. 

There’s no denying that global climate change has dominated international headlines, even with the current pandemic ongoing. The sustainability campaign is increasingly growing, forcing many businesses and individuals to find ways to reduce their carbon footprints by reducing their activities’ impact on the environment. Today, delivery services (including the warehouses, vehicles, and delivery companies) are adopting revolutionary tech solutions, robotics, automation, and so on to promote sustainable fulfillment in ecommerce. There are still some other areas for opportunity, and this article will explore them.

The solution lies with electric, not diesel vehicles

Electric vehicles, in general, have greater potential and effectiveness when it comes to promoting sustainable fulfillment. Available charging stations used to be a major concern for most people, but with many urban areas rapidly making these stations available in various locations, charging an electric vehicle shouldn’t be much of a problem. 

Furthermore, electric vehicles have always offered a better option to their diesel counterparts, and many logistics companies are now beginning to use them. An NPR report in 2021 indicated that UPS and Amazon have also made significant orders for electric vehicles. FedEx already intends to move entirely to electric vehicles by 2040, while DHL has already classified 20% of its fleet to be zero transmissions. 

Opt for micro-warehousing solutions

Micro-warehousing is yet another potential solution you can use to reduce delivery route time and length, and in effect, reduce carbon emissions. With this solution, you can move parts of your deliveries to smaller warehouses closer to your clients.

For most business owners, the problem is with spending money on a new warehouse. Still, the chance to move your inventories closer to their destination will significantly reduce your delivery time and save you a considerable amount on gas and maintenance. Also, proximity to your clients makes it easier to provide the premium services that many clients now expect.

Reducing emissions through route optimization

By recalculating your routes, you can help reduce the emissions your vehicles produce, ensuring that you prioritize efficiency over strength. However, you also need to consider several factors that could impact any delivery route. These factors include the following:

• Parking availability
• Traffic congestion
• The driver’s proximity to the hub
• Delivery time windows

Taking the time to analyze your route will help you identify which paths will cause you to use less gas, produce the least emissions, and reduce gas and maintenance costs. 

Building a sustainable last-mile strategy

Analyzing and optimizing your delivery routes, examining how effectively to use your gas-powered vehicles, and opting for micro-warehousing solutions, currently offer the easiest and quickest ways to reach sustainable fulfillment in ecommerce. For a single business owner, these may not sound like creating any significant impact. But when several businesses commit to these changes, there’s enough evidence that the last mile delivery will impact the bigger global climate picture. 

Are you new to ShipJoy fulfillment? Kindly schedule with our team of experts today, and learn more about how we can help you pack, pick, and deliver your orders.